Managing your computers
We set up your computers, keep software up to date and handle maintenance and device protection
Secure IT support from Western Styria
Support for your computers and Microsoft 365 Including maintenance, updates and security
So your team can work reliably And reach us directly with questions
A partner of
What we take care of
Less time spent on IT, more time for your business
Managing Microsoft 365
Outlook, Teams and shared files: we manage user accounts, access permissions and licences
Supporting your team
Your employees can contact us directly with questions or IT problems, and we help remotely or at your premises
Quick help without a site visit:How our remote support works (German)
Ongoing support
One fixed price per user
Start
Up to 9 users
69€
per user per month
Unlimited support
Direct help with computer problems and Microsoft 365 questions, as often as your team needs it.
Choose StartCall without watching the clock
Every support request is included.
Team
10 users or more
59€
per user per month
Unlimited support
Everything in Start, plus a planning meeting every quarter instead of once a year.
Choose TeamA plan for the next 12 months
You know in advance what is due and what it will cost.
For your business
For more complex environments
Custom
Quoted for your business
Support scope by agreement
Support that fits your processes and requirements.
Request a quoteAgree on services in advance
Your quote sets out the tasks and costs.
Baseline security in every plan
Cyber insurers ask about these three points before they cover a business. With us they are set up from the first month and included in the price.
Sign in with a second factor
Your Microsoft 365 accounts are protected by a second factor in addition to the password (MFA).
Attack detection on every computer
Microsoft Defender for Business monitors your computers for attacks and reports anything suspicious directly to us (EDR).
Tested backups
We monitor your backups and regularly test that your data can be restored.
How secure is your IT?
Free IT check
We check workstations, backups, updates, Microsoft 365 and access in your business, including the points cyber insurers ask about. You receive a short written overview with concrete recommendations.
- 60 minutes on site or remote
- Short report within 5 working days
- Free and without obligation
Frequently
asked
questions
What support is included in the package?
Help by phone and remote access, Microsoft 365 user accounts and permissions, and small changes to computers and software. There is no bank of hours to use up: your team can contact us as often as it needs help. We regularly check updates. Sign in with a second factor, attack detection with Microsoft Defender for Business and tested backups are always included.
What costs are charged separately?
You pay per user, not per device or per hour, plus VAT. The Microsoft Defender for Business licence is included. Other software licences, backup storage, initial IT onboarding, server management, larger projects, visits to your premises and travel, except for planning meetings, are quoted separately.
How do we plan purchases and costs?
In a planning meeting of one hour, at your premises or online: once a year in Start, every quarter in Team. We go through what happened since the last meeting and what is due in the next 12 months, such as new hardware, licences or Windows versions. Afterwards you receive a written plan with the expected costs. The meeting and travel are included in the price if your site is at most one hour by car from Deutschlandsberg. For longer distances we agree on travel in advance or hold the meeting online.
Does this help when taking out cyber insurance?
Yes. Before offering cover, insurers mainly ask about sign in with a second factor, attack detection on your computers and working backups. We set up all three in every plan and help you fill in the questionnaire. Your insurer decides on the cover.
How quickly do you respond to an issue?
With an agreed SLA, we start handling your request within 4, 8 or 16 service hours, depending on urgency. Only Monday to Friday, 8 am to 5 pm Austrian local time, excluding Austrian public holidays, counts towards this period. During holidays or illness, Ing. Jeffrey Krobath from Southeast Technologies provides the agreed cover.
Service & response times (German)Can you take over our existing IT?
Yes. We record your systems, access details and documentation and coordinate the handover with your current provider. Systems that work for your business stay in use. We plan any necessary changes together.
Let's talk about your IT
We are happy to discuss the IT support for your business with you and prepare a suitable quote.